This Privacy Policy explains how German System ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website at german-system.com and use our cloud-based CRM and POS software (collectively, the "Service").
Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use the Service.
1. The Role of Data Controller and Data Processor
When providing our Service, it is important to distinguish between two types of data:
- Account Data: Information about you (the business owner/subscriber). For this data, we act as the Data Controller.
- End-Customer Data: Information about your clients, sales, and inventory that you input into our CRM/POS system. For this data, you are the Data Controller, and we act merely as the Data Processor. You are solely responsible for ensuring you have the legal right and necessary consent to collect and process your clients' data.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Personally identifiable information, such as your name, email address, company name, and telephone number, that you voluntarily give to us when registering for the Service.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date). We store only limited financial data; most payment information is transferred directly to and stored by our third-party payment processor (e.g., Stripe), and you should review their privacy policy.
- Derivative and Log Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account.
- Provide, operate, and maintain the Service.
- Process your payments and subscriptions.
- Send you administrative emails, technical notices, and security alerts.
- Respond to customer service requests and provide technical support.
- Monitor and analyze usage and trends to improve your experience with the Service.
4. Disclosure of Your Information
We do not sell, trade, or rent your Personal Data or your End-Customer Data to third parties. We may share information we have collected about you in certain situations:
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, and hosting services.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information and the data stored in your CRM. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Retention of Data
We will retain your Personal Data and End-Customer Data only for as long as your account is active or as needed to provide you the Service. Upon account termination, we may delete or anonymize your data in accordance with our internal data retention policies, unless a longer retention period is required by law.
7. Your Privacy Rights (GDPR & CCPA)
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal information we have about you.
- The right to request the correction of inaccurate personal information.
- The right to request the deletion of your personal information.
- The right to restrict or object to our processing of your data.
To exercise any of these rights, please contact us using the contact details provided below.
8. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Service and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
German System
Email: support@german-system.com
